Transforming Adversity
OVERCOMING OBSTACLES TO ACHIEVE SUCCESS
Feeling helpless? Hopeless? Feel like adversity is getting you down? Don’t waste time asking, “Why me?” Help yourself and others achieve confidence, composure, and clarity as you and they develop mental and emotional strength by defeating stress, burnout, and frustration. Jermaine will teach you how to turn your failures into seeds of greatness.
This motivational and inspirational workshop helps you and your organization develop the skills required for dealing with feelings brought on by workplace adversity such as declining sales, organizational uncertainties, poor leadership, and more. What you learn about overcoming adversity will also carry over into life and school situations as well.
After this presentation participants will be able to:
• Leap life’s inevitable hurdles and obstacles by uncovering the 6 secrets to confronting life’s adversities head-on.
• Incorporate strategies for overcoming overwhelming situations while turning workplace adversity into a recipe for success.
• Transform the way organizations think while producing positive outcomes in life, school, & work.
• Overcome major mistakes during challenging and difficult moments.
• Defeat feelings of helplessness and hopelessness when confronted with adversity.
• Develop resiliency, confidence, composure, and clarity in the face of life’s obstacles.
• Maintain personal, mental, and emotional strength even when feeling burned out, emotionally drained, or frustrated.
• Develop a “Rise Above It” mindset during tough times.
• Learn from failures, and repave the way to success and greatness.
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Achieving Work, Life, & School Balance
Beat Burnout before It Brutally Beats You
Are you or your team stressed out, rusted out, or burned out? How can you rekindle your passion, especially in this challenging economic and social climate? Are there ways to help employees and students achieve more balance? How can professionals and young people remain positive and motivated? Become aware of the stress factors and burnout indicators that deplete your energy and enthusiasm for life, school, & work.
Jermaine’s engaging workshop will provide the tools and tips to re-energize and renew your personal and professional commitments and relationships. Grow…prosper…create an environment and lifestyle equipped to balance stress. Beat burnout and strengthen your workforce—and yourself.
After this presentation participants will be able to:
• Differentiate between being stressed out, rusted out, and burned out.
• Recognize the dangerous stress triggers and emotional hot buttons.
• Identify the 6 reasons people burnout in life, school, & work.
• Create and contribute to a positive work environment that sustains motivation and boosts team morale.
• Communicate “No” to others in a respectful and professional manner without feeling guilty.
• Reignite and rekindle personal and professional passion for life, school, & work.
• Eliminate procrastination and lack of motivation using the “Values-Based” prioritization system.
• Manage your time more effectively using the “Power of the 168” life management system.
• Incorporate the 7 strategies for staying energized, inspired, and motivated in life, school, & work.
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Creating Organizational Synergy through Diversity Competence
The Art of Understanding & Communicating Effectively with Others
Be diversity competent! Bring out the academic, individual, and professional best in people. Develop attitudinal, behavioral, and communication skills that allow individuals, teams, and organizations to live and work more cohesively together. Diversity competence encompasses more than gender and race. It is the ability to communicate effectively across cultural lines. It is the practical skill-set training to help employees and students feel more respected, valued, and welcomed. Diversity competence is the foundation for organizations that need to increase productivity, reduce high employee turnover, and that want to attract, recruit, and retain students and employees of color.
Boost team morale and contribute to a safe and welcoming school and work environment. This interactive workshop, based on Jermaine’s upcoming book, Be Diversity Competent!, will teach you how to challenge biases, stereotypes, prejudices, irrational beliefs, and unfounded fears to become more innovative and creative, form alliances, be respectful, and succeed in valued relationships.
After this presentation participants will be able to:
• Incorporate the 3 diversity-competent skills into your personal and professional lives.
• Assess the 3 diversity attitudes that can lead to organizational success or failure.
• Effectively handle inappropriate racist, sexist, homophobic, and religious-intolerant comments.
• Recognize how your personal B.A.P.S. can lead to workplace and societal discrimination.
• Establish cultural connections using the Golden Rule and Platinum Rule.
• Communicate appropriately, competently, and effectively when faced with diversity-related conflicts.
• Rebuild damaged workplace relationships caused by diversity chaos and conflict.
• Explain and address the 4 diversity barriers that lead to personal and professional conflict.
• Create workplace synergy and unity using the D.A.L.O. Approach.
• Communicate respectfully using inclusive language rather than exclusive language.
• Professionally communicate across language differences using a 5-step technique.
• Implement the 6 diversity strategies for building workplace and school harmony.
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Thriving & Succeeding as a Team
Moving from Chaos & Conflict to Communication & Cooperation
Cohesive teams promote powerful, positive, and productive work environments. Successful team collaboration supports and strengthens the strategic direction of every organization. Once you recognize and overcome team conflicts, you can build alliances to support the vision and values of the organization.
In this fun, interactive session, Jermaine will show you how to build team trust, harness and eliminate negative attitudes and emotions, and conquer anger, resentment, and hostility. Successful team collaboration rests on a foundation of effective communication, cooperation, and trust.
After this presentation participants will be able to:
• Effectively agree to disagree without causing team conflict and resentment.
• Apply the “Excellent Communication Philosophy” to guarantee successful team dialogue and communication.
• Avoid the 3 pitfalls leading to destructive and dysfunctional teams.
• Improve team morale using the top-10%, middle-80%, and bottom-10% philosophy.
• Work effectively with critics, cynics, whiners, complainers, and procrastinators.
• Communicate effectively with colleagues and employees using the C.P.R. Model of Communication.
• Build and establish team trust using the D.A.L.O. Approach.
• Rebuild and re-establish trust when team trust has been broken and violated.
• Confront and overcome the 3 destructive forms of organizational conflict.
• Keep your team focused, productive, and motivated using the P.V.G. Theory.
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Moving Organizations Forward as Relationship-Based Leaders
Leading with Greatness!
Future profits and organizational success depend on a leader’s ability to motivate, inspire, and influence employees. Leaders must be able to build team trust, communicate effectively, and develop employees to accomplish team goals. Relationship-based leaders utilize the strengths of their colleagues and employees; provide support for personal and professional development; encourage employee and student engagement; and rally teams around the mission, vision, and strategic direction of the organization.
Through this interactive workshop, based on Jermaine’s book, Leading with Greatness!, Jermaine teaches leaders, administrators, managers, and supervisors how to use the principles of relationship-based leadership. Jermaine will help you take your team or organization to the next level of success.
After this presentation participants will be able to:
• Prevent the #1 reason why leaders fail.
• Incorporate the 3 steps of moving from cowardly leadership to courageous leadership.
• Master the 5 C’s of building credibility as a leader.
• Develop ineffective team members using the 5 R’s of helping a weak link succeed.
• Master the 2 main ingredients for building trust as a leader.
• Implement the 5 steps to regaining team trust when trust is broken and violated.
• Recognize the 3 root causes of all workplace conflict.
• Learn the 2 best methods for resolving workplace conflict.
• Perfect the secrets of keeping employees focused using the P.V.G. Theory and the D.A.L.O. Approach.
• Integrate the most effective strategies for motivating, inspiring, and influencing employees.
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Connecting with Today’s Students
Teaching with Greatness!
As an educator, trainer, or counselor, inside or outside the classroom, you have the ability to make a significant impact in the personal and professional lives of your students. Jermaine’s powerful presentation will help educators to create an environment that supports and fosters learning through understanding the principles of relationship-based teaching.
Relationship-based teaching will rekindle, reignite, and reinforce your passion for working with students. It will also contribute to an educational environment that creates collaborative learning and community building. Jermaine will facilitate this engaging workshop on motivating, inspiring, and influencing today’s learners. He has been practicing the principles of relationship-based teaching as a grade school and college educator for 13 years. Practicing these principles led students to nominate him for the
prestigious College Instructor of the Year Award.
After this presentation participants will be able to:
• Motivate, inspire, and influence students using the relationship-based teaching philosophy.
• Help students sustain personal motivation using the Compliment the Process Technique.
• Build trust with students, parents, and teaching professionals using the 5 C’s of building credibility.
• Diffuse anger and frustration in students and parents using the Principles of Emotional Intelligence.
• Inspire students to find their passion for life using the T.A.G.S. and U.C.A. Philosophy of Encouragement.
• Connect with students and parents using the D.A.L.O. Approach of relationship-based teaching.
• Develop a powerful teaching philosophy incorporating the 3 pillars of relationship-based teaching.
• Create a culturally sensitive learning environment using inclusive teaching strategies.
• Eliminate classroom disruptions and distractions using the Nip It In the Bud Factor.
• Create a welcoming and positive learning environment using emotional contagion.
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The Power of Connecting with Others in Life, School, & Work
Communicate Like a Champ & Avoid Irritating Your Colleagues & Clients
According to the book Maximum Achievement, “85% of success in life is contained in one’s ability to communicate effectively.” However, many difficulties facing today’s organizations stem from a lack of effective communication. Poor workplace communication is disrespectful and ruins relationships, which results in below-average productivity, team friction, loss of customers, and declining sales.
In this interactive and thought-provoking workshop, Jermaine coaches you to embrace one of the most-forgotten challenges in communication—engaged listening. As a competent communicator, you will be able to deal effectively with difficult people, increase cooperation from others, recognize critical messages hidden in body language, reduce conflict, and respond effectively in stressful situations.
After this presentation participants will be able to:
• Communicate and respond appropriately to each of the 4 communication styles.
• Listen competently to what is not being said using 3 of the physiological senses.
• Identify cultural and personal biases that lead to communication barriers and team conflict.
• Recognize the 4 listening barriers that destroy personal and workplace relationships.
• Rationally think through an argument or conflict before responding emotionally, nonverbally, and verbally.
• Provide constructive and positive feedback without causing an argument or conflict.
• Effectively agree to disagree using the 5-step process of respectful communication.
• Create an authentic first impression by using your positive 55 and 38 percent to connect with others.
• Eliminate workplace gossip and increase team morale, trust, and productivity.
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The K.E.E.P. U.S. Philosophy of Customer Service
It’s Not Who You Attract– It’s Who You Keep!
Save your organization 1 million dollars! It costs 5 times more for a business to attract a new customer than it does to keep an existing customer. This workshop will teach you proven and practical strategies to keep your customers coming back. Jermaine will explain how to practice communication principles to nurture great business relationships with co-workers and customers.
Remember that all customers have a choice where and when they shop for products and services. Successful business relationships combine getting the sale with cultivating a long-term and sustainable customer relationship. When you study the cost-effectiveness of customer retention, you quickly realize the benefits to your bottom line. In this workshop, you will learn to engage in a more proactive customer service approach that focuses on customers who are likely to provide the greatest future returns.
After this presentation participants will be able to:
• Develop a customers-first attitude using the “ABC’s” approach.
• Prevent customers from switching to competitors.
• Identify customers’ needs and expectations using the D.A.L.O. Approach.
• Identify body language, words, and phrases that trigger anger, hostility, and defensiveness in others.
• Minimize the aggression and unspoken frustrations of aggressive and passive-aggressive customers.
• Empathically and actively listen to customer concerns to defuse conflict quickly.
• Communicate effectively across language barriers using a 5-step technique.
• Eliminate barriers that interfere with providing excellent multicultural customer service.
• Build customer trust and loyalty using the 2 methods of relationship-based customer service.
• Respond appropriately to difficult, embarrassing, and unexpected requests and questions.
• Recognize and effectively handle the 3 reasons why customers complain.
• Reinforce your company’s brand using the T.A.G.S. and the U.C.A. Philosophy.
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Sustaining Motivation in Life, School, & Work
Get Up Off Your Butt & Do It NOW!—Even When You Don’t Feel Like It!
Are you allowing fear, doubt, and negative people to sabotage your success? Do you have trouble staying motivated, energized, and focused during the more difficult moments in life, school, & work? In this interactive and life-changing workshop based on Jermaine’s first book, Get Up Off Your Butt & Do It Now!, you will learn how to overcome life’s barriers and reach your dreams, goals, and aspirations.
Discover how to get to the top of your career and succeed academically. Learn how to conquer procrastination and maintain motivation even when you don’t feel motivated. Achieve your full potential and live your best life personally and professionally. Discover your purpose, live your vision, and accomplish your goals—and get everything you ever wanted out of life, school, & work.
After this presentation participants will be able to:
• Overcome the 4 fears that prevent individuals from achieving their personal and professional dreams, goals, and aspirations.
• Use 3 motivational techniques to sustain motivation when experiencing burnout.
• Develop mental fortitude, emotional tenacity, and physical stamina to overcome obstacles.
• Develop better decision-making skills using the “Power of Choice” formula.
• Identify personal and workplace procrastinating habits using a 5-step system.
• Eliminate procrastination using 3 successful methods.
• Effectively refute and eliminate negative and destructive self-talk.
• Accomplish work-related and personal goals using the “Power of the 168” life management system.
• Recognize and eliminate the 2 kinds of energy drainers and dream killers.
• Create a powerful dream team to help you succeed in life, school, & work.
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Presentation Skills for Leaders & Sales People
Speaking with Competence, Confidence, & Charisma
Studies show that people are more afraid of public speaking than they are of death! Can you or members of your team relate to this statement? Are you or your colleagues missing out on opportunities to share key messages due to a fear of public speaking?
Learn to not allow fear, anxiety, or nervousness to prevent you from being the best leader, sales person, or supervisor you can be. Jermaine will offer coaching tools and techniques to strengthen your comfort level in meetings and presentations. This workshop is an educational experience for leaders who need help articulating their ideas and capturing important sales or marketing opportunities.
After several coaching sessions participants will be able to:
• Create a powerful and persuasive speech from start to finish.
• Significantly minimize fear, anxiety, and nervousness using specific mental, emotional, and physical techniques.
• Develop your public speaking personality using the T.A.G.S. and U.C.A. Philosophy.
• Effectively prepare for and handle difficult question-and-answer sessions.
• Appropriately use eye contact, facial expressions, gestures, and voice inflections to connect with audience members.
• Build immediate trust using the 5 C’s of building credibility.
• Pause effectively using breathing and relaxation techniques.
• Captivate audience members using the power of clear language.
• Respond effectively and quickly to impromptu questions using a 3-step technique.
• Identify appropriate supporting materials to develop a compelling presentation.
• Conduct an audience analysis using an audience-odometer prior to a presentation.
• Significantly reduce speech distractions such as “ums,” “ers,” “like,” and “you know what I’m saying.”
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Women’s Leadership & Professional Development
You Don’t Have to SELL OUT to STAND OUT!
Have you ever worked on a project only to have someone take credit for your hard work? Do you know your personal and professional worth and value, but have difficulty asking for what you deserve in the workplace? Have you had to choose between family, school, and work? With all the challenges and hurdles women face in today’s work environment, you may be asking, “What can I do to stand out in my career?”
Jermaine will address many of your questions using the insights he gained from interviewing 50 professional women in various positions across many different kinds of organizations. He will relate the powerful experiences he learned from co-authoring the life-changing book, You Don’t Have to Sell Out to Stand Out! In this interactive workshop, Jermaine will provide you with a few of the 50 Stand Out Gifts. So get ready to have fun and learn what it takes to “stand out” in your professional career!
After this presentation participants will be able to:
• Professionally and strategically play the game while living and working with integrity.
• Proactively seek out leaders and mentors who can help you catapult your career.
• Establish yourself as a respected colleague and professional within your industry and organization.
• Teach others how to treat you without appearing “too” aggressive or being labeled negatively.
• Determine if an organization’s culture is the right fit for you personally and professionally.
• Challenge and dispute self-imposed barriers and career-limiting beliefs.
• Identify the top 3 personal and professional assets using the T.A.G.S. and U.C.A. Philosophy.
• Communicate workplace needs, wants, and expectations to colleagues, employees, and leaders.
• Build team trust as a female leader using the 5 C’s of building credibility.
• Create life, school, & work balance using the “Power of the 168” life management system.
• Clarify life and work values by answering the 5 “What should I do with my life” career questions.
• Give yourself permission to say “No” without feeling guilty. |